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More & Co Estates Complaints procedure

We are a member of The Property Ombudsman Service (TPOS) and aim to provide the highest standard of service to all our customers. In order to ensure that your interests are safeguarded, we have put into place a set process by which any raised complaints are handled; this allows us to handle any issues or concerns effectively and wherever possible, as soon as they are raised. More & Co Estates complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. Please follow this process:

Stage 1 - Branch Manager

In order that your concerns are addressed as efficiently as possible we ask that you first raise the issues verbally with the Branch Manager. All complaints should, in the first instance, be directed to the Branch Manager you have been dealing with. They will endeavour to resolve your complaint as soon as possible, otherwise no later than five working days from when they received notification of the issue.

Stage 2 – Write to Director 

If you remain dissatisfied you may then further your complaint in writing to the Director of More & Co Estates, the Branch Manger will be happy to supply you with their name and contact details.  Your complaint will be acknowledged within three working days of receipt and an investigation undertaken.  A formal written outcome of the investigation will be sent to you within 15 working days.

Director of More & Co Estates
13 Green Lanes
Palmers Green
London N13 4TT

Stage 3 – Refer the Matter to the Property Ombudsman  

Following the Director of More & Co’s Estates investigation, a written statement expressing More & Co’s final view will be sent to you. This will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to The Property Ombudsman within 12 months for a review.

After you have received our final viewpoint letter, if you are still not satisfied with the proposed resolution, you may approach The Property Ombudsman Service (TPOS). Details of how to do this are contained within the final viewpoint letter alongside a link to The Property Ombudsman Service (TPOS) consumer guide at

Call 0208 881 3287 for further information about marketing your home, or to email us

Contact Details

More & Co
13 Green Lanes,
Palmers Green,
N13 4TT

Tel: 0208 881 3287